Field-Tested, Field-Proven: How Feedback is Shaping the Future of LCO

May 27, 2025 by
Field-Tested, Field-Proven: How Feedback is Shaping the Future of LCO
LCO Technologies, Mackenzie Williams

We Listen, We Learn, We Evolve

At LCO, we believe the best product development doesn’t happen in a lab — it happens in the field. Every conversation with a technician, every repeated installation hiccup, every moment of real-world friction is a data point. And we treat that feedback not as a problem, but as a signal.

Our job is to listen to those signals, learn from them, and evolve our technology accordingly.

Because the truth is, the field never stands still. Operators grow more familiar with automation, and as they do, they expect more. More clarity. More control. Less friction. Less guesswork. Our job isn’t just to keep up — it’s to stay one step ahead.

So when we asked ourselves how the LCO controller could do even more for the people who rely on it every day, the answer was clear: make it smarter, make it simpler, and make it speak the same language as the field.

 

Smarter by Design: Built from Field Feedback

The latest firmware updates to the LCO Intelligent Controller are built specifically to address the most common — and costly — field frustrations. This isn’t a generic update. This is targeted, field-driven improvement.

Here’s what’s new:

  • Firmware that updates in the field
    • No need to ship units back, no extended downtime. Our controller now accepts firmware updates right in the field — saving time, money, and hassle.
  • Plain-language error codes
    • No more cryptic codes or guesswork. The controller now provides straightforward messages that make troubleshooting faster and easier for operations.
  • Built-in intelligence
    • The controller now senses line resistance, identifying problems like blockages or improper hookups before they become expensive failures.
  • Simpler interface with minimal learning curve
    • Designed for field teams, not engineers. You don’t need deep technical knowledge or an LCO playbook to operate our system. Everything is intuitive, clean, and mobile-friendly.

These aren’t bells and whistles — they’re answers to real problems, drawn directly from real customer conversations.

 

The LCO Intelligent Controller: The Brains of the Operation

All of this is powered by the LCO Intelligent Controller, the heart of every CROSSFIRE unit. It’s smart, adaptable, and engineered to give field teams full control without the complexity.

Key Features:

  • Seamless integration with Bluetooth, MODBUS, and RTUs
  • One-button chemical optimization with a built-in calculator
  • Proportional chemical injection for ultra-precise control
  • Energy tracking and solar array monitoring
  • Durable, low-maintenance design built for rugged conditions
  • Mobile app control for quick setup and adjustments in the field

It’s everything you need in one system — simplified, streamlined, and responsive to your feedback.

 

What’s Next? You Tell Us.

This update isn’t the end — it’s just the latest step in an ongoing dialogue with our customers. You let us know what’s working, what’s not, and what could be better. And we keep building, adapting, and innovating from there.

At LCO, we don’t just make controllers. We make your job easier.

So if you’ve got ideas, challenges, or feedback from the field — keep it coming. Because the next great innovation might start with something as simple as:

“Hey, this could be better.”


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